1. Eligibility for Refund

Refund requests will be considered under the following conditions:

  • Damaged or Defective Products: If the water bottles are delivered with visible defects, damage, or contamination, you are eligible for a refund or replacement. Please notify us within 24 hours of receiving the product with supporting photos of the damaged product.

  • Incorrect Orders: If you receive the wrong product, size, or quantity, we will arrange a replacement or refund. You must inform us within 24 hours of delivery.

  • Unopened, Unused Products: If the product has not been opened or used, and you simply change your mind about the purchase, we may consider a refund request within 3 days of purchase. A restocking fee may apply in such cases.


2. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to us by phone or email within the eligibility period mentioned above.

    • Phone: +92 332 7611466

    • Email: Ijazfaizan062@gmail.com

  2. Provide Necessary Information: Include the following details in your request:

    • Order number (if applicable)

    • Description of the issue

    • Photos (if relevant, e.g., for damaged products)

  3. Review of Request: Our team will review your request and notify you about the eligibility of the refund based on our policy.

  4. Return/Collection (if applicable): If the product needs to be returned or picked up, we will arrange the logistics. In some cases, you may need to return the product before receiving a refund.

  5. Refund Issuance: If your refund is approved, we will process the refund to the original method of payment. The time it takes to reflect in your account may vary depending on your bank or payment provider.


3. Non-Refundable Items

The following items are not eligible for a refund:

  • Opened or Used Products: Once the seal is broken or the product has been consumed, we cannot accept returns or process refunds.

  • Custom Orders: Special orders or bulk requests made specifically for a customer are non-refundable unless there is an error on our part.


4. Exchange Policy

If you would prefer to exchange a product, such as for a different size, we can offer an exchange under the same terms as the refund policy. Please contact us within the eligible timeframe to discuss the exchange process.

5. Shipping Fees

Shipping costs are generally non-refundable unless the return or refund is due to an error on our part (e.g., damaged or incorrect items). Any return shipping charges must be borne by the customer unless otherwise agreed upon.

6. Contact Us

If you have any questions regarding our refund policy or would like to initiate a refund or exchange request, please contact us at:

  • Email: Ijazfaizan062@gmail.com

  • Phone: +92 332 7611466

  • Address: H.No 3, Bajwa Street, Singpura More, Near UET, Lahore, Pakistan